Find out all you need to know about OLPRO products and services.

Products

Pre-Purchase
- Why can't I find an item I want to order on your website?
  
  We do list everything that we sell on our website and our search bar may be the easiest way to find something. If you still can't find what you're looking for it may be that we don't do it or we've delisted it.
  
  We don't remove out of stock items and any item showing out of stock will come back in stock at some point. If you need any help please use the contact form below or contact us using the online chat.
- Do you have a catalogue?
- Where can I buy OLPRO products?
  
  We sell all of our products direct online or through retailers. On our website you are guaranteed the lowest prices, free delivery and click and collect.
  
  We also sell through Amazon, eBay, Argos, Halfords, Wayfair and The Range. We work closely with these retailers because they offer exceptional service and convenience.
  
  We also supply a large number of campervan converters so if you're looking to buy a new campervan ask your convertor if they stock OLPRO. Apart from at shows you won't see OLPRO on display anywhere.
- Can I come and look at tents and awnings?
  
  We don't have a showroom, however we attend many shows all over the country every year so you can see the tents and awnings 'in the flesh' at one of these.
  
  Check out which shows we will be attending here.
  
  Alternatively you can see a wide range of our product videos on our Youtube Channel, and detailed footprints on our website showing all the dimensions and technical specifications.
- What do I get with my tent/awning?
  
  All OLPRO tents and awnings come with the poles (air beams or fibreglass); outer canvas; groundsheet (all have a sewn in groundsheet); standard steel tent pegs; neon guy ropes and storm straps.
  
  If you have ordered a tent/awning with sleeping option, you will get the amount of inner tents as stated in the tent description. If you have ordered a Breeze (inflatable) tent of awning, you will get a hand pump.
  
  If in doubt check the description of the product as we've been careful to add as much detail as we can to each product page.
- I have a question about my Pre-Order?
  
  When new products are introduced, they first get published with a pre-order or a deposit option.
  
  Pre-order allows you to reserve the item before it comes in to stock. Sometimes you can do this with a deposit, sometimes we ask you to pay the special pre-order price.
  
  If you pay with a pre-order deposit, the deposit will be taken upon ordering and we shall approach you for payment of the balance once the item has been delivered to us or is confirmed to be delivered to us within 2-3 days.
  
  If you pay in full, payment will be taken at the time of ordering, not at the time the product will be dispatched.
  
  When ordering, please make sure your contact details are correct - when new stock comes in, we are at the hands of our shipping company and UK customs so there may be a few delays that we will need to keep you informed of.
  
  Please note - the delivery dates we provide are an estimates. We are not responsible for any delays which are caused during the products arriving our warehouse facility. However, if we are made aware of any problems, we will endeavour to contact you. Please be sure to give us accurate contact details including your email address so that we can send you updates.
- Will OLPRO Awnings fit my van?
  
  In most cases, the answer is yes. All of our awnings will fit vehicles between a height of 190cm and 250cm. We also offer variations of a couple of our awnings that have longer tunnels and will fit taller vehicles up to 280cm. - These are part of our XL range. The tunnel widths of our awnings vary, so if you're looking to fit to a smaller vehicle or a tailgate then please check the tunnel dimensions on the footprint drawings which can be found in the product images.

Technical Info
- Do any of your awnings fit on to the back of vehicles?
  
  Our Cubo breeze awning is the most suitable awning to fit onto the back of a vehivle. This includes VW Caddys, Romahomes, Go Pods and most tailgated campers. It is more suitable because it has a thinner tunnel than other awnings. All of our awnings will work but you'll find the Cubo Breeze easier to work with given the thinner tunnel. These will need to be attached using the straps provided. If in doubt, please get in touch using the contact form above.
- Do you have any instructional videos?
- Do you price match?
  
  As you may be aware, some selling platforms do charge seller fees and we also have to factor that into the prices we charge when selling on certain platforms or marketplaces.
  
  However, if you do find one of our OLPRO products at a lower price anywhere else, please get in touch and we shall investigate. If it's a genuine price, we are always happy to price match.
- How do I know if my OLPRO item is suitable for my desired pitch?
  
  All of our product footprint sizes are displayed on the product information page. This should be enough information to accurately work out if you have enough room for where you're going to be camping. We do ensure that all products we make are suitable for the majority of pitch sizes. We are confident that wherever you go, you will be fine.
- What is Ripstop fabric?
- What fabric are your tents made from?
- What is a breeze awning?
  
  A Breeze awning is a campervan awning designed by OLPRO. It has fully inflatable air beams that can be pumped up in 5 minuted using the included air pump. The Breeze awning can be attached to the van directly or by using a figure of 8 or driveaway kit. You can also use the straps that are included to put over the van and peg down on the other side to ensure the awning stays attached to the van.
- How sturdy are the inflatable awnings in the wind?
  
  To be honest, they blow around a lot less, as they move with the wind rather than bend and snap. Because once inflated, they are heavy they do tent to move a lot less, but also when they move they will flex back into position more freely. Check out our Youtube Channel to see a video of our awnings in the wind.
- How does the awning attach to the vehicle?
  
  There are several ways you can attach your awning to your vehicle. Listed below, are the most popular methods to attach your drive away awning.
  Straps
  Straps can be used to attach the awning to the van by throwing them over and pegging them down the other side. This is also the easiest option. Straps are also suitable for your Pop top van, you just place the straps either side of the pop top (One in front and one behind) and peg them down as normal.
  
  Once strapped over the pegs for the tunnel are usually pegged in just under the campervan giving you a right fit. To leave site you can disconnect the buckles allowing the awning to freestand and you to driveaway.
  Vehicles with Gutters By using the Figure of 8, you can ensure a tight seal in a small amount of time. All you have to do is, feed through the awning cord (Beading) into the figure of 8 on one side and then slot the figure of 8 onto the camper van guttering.
  
  For Camper-vans with shallow gutter rails or roof-rails or as an alternative to vehicles with gutters. Some early VW vans have got a shallow gutter, where using a pole and clamp kit will be a better option. The majority of awnings have a pole sleeve on the tunnel of the awning. A pole would be fed through the pole sleeve and then placed in the gutter and fixed down using the clamps.
  
  For Camper-vans with wind out awnings (Fiamma, omnistore etc) If your vehicle has a wind out awning. Then you can use the awning channel built into this to attach your awning. You will need some lengths of Figure 8 and a few metres of Kador. Locate the awning channel on your wind out awning, For 2011 Fiamma Awnings will have 2 of these awning channels. On other awnings this awning channel maybe less obvious and mounted behind the rail. All that is left to do is attach the awning to the your wind out awning and roll your wind out awning back in.
  PLEASE NOTE THAT YOU MAY REQUIRE A SPECIAL KADOR AS THE AWNING CHANNEL ON A WIND OUT AWNING IS ONLY 4MM IN DIAMETER.
  Other Methods
  
  You can also use Suction cups (Dent Pullers) which fasten to the awning and then the suction cup gets stuck to the van holding the awning securely in place.
  
  Magnetic strips usually come with a figure of 8. This allows you to attach the awning to the figure of 8 and the magnet sticks the van holding the awning in place. Magnetic strips are not advisable as they could damage your camper by leaving deep scratches from moving around.
- Will a Breeze awning fit a GoPod Caravan?
- What are the tunnel sizes of the Breeze awnings?
- What is the beading size on my OLPRO Breeze Awning
- Are your footprint groundsheets suitable for hard standing pitches?
- Can the awnings be used as stand alone shelters?
Canvas Product Questions
- Is a pump included with my tent or awning?
- Will the tunnel interfere with my door as it slides back?
  
  All of our Camper Van awnings are universal awnings made to fit a wide variety of camper vans including every VW and every custom built van. In order to do this the tunnels have elastic straps on them so that when you want to open your side down you can relax the elastic strap allowing space between the van and the door, for the door to slide.
  
  You can leave the tunnel like this so that the door can be slid open and closed. If you want to secure the tunnel against the open door or against the closed van then tighten the strap on the door. It is a good universal system which means that whatever van you have, you can use a OLPRO Breeze Awning
- Will the inner tents accomomodate an inflatable double mattress?
- Do all of your doors have bug mesh?
- Do your inner tents have pockets?
- Are there any clips that I can hang a light from?
- How long are your standard tent pegs?
- Are the inner tents made from blackout material?
- Can you make the two bedroom compartments into one big one?
  
  Most of our inner tents have a zip in bedroom divider so you have the option of having two double bedrooms or one large one. The divider can be rolled away when not needed. You will find this on the Wichenford Breeze for example. If you check the floorplan of the particular tent you're looking at you'll see if there is a dotted line in the inner tent. This shows a divide option.
- What are the vents above the windows for? When should I have them open?
- Do any extensions have a sewn in groundsheet?
- Are your awnings compatible with other inner tents? Are your inner tents compatible with other awnings?
- How do I replace an airbeam?
  
  Here at OLPRO we like to make things nice and simple. This meaning, if one of your beams were to burst due to a storm or over inflation - we can supply a whole new replacement (this includes the black outer sleeve) for as little as posisble. The beam supplied will already have the inner tube inserted and will be ready to zip in straight away. To remove the old beam; Unscrew the valve from the outside of the awning/Tent, Unzip the beam on the inside of the Tent/Awning, Remove from the Velcro pads "Hey presto"! The beam is now fully removed and the new beam can be replaced doing the same steps, but backwards!

Campervan Awnings
- Do any of your awnings fit on the back of vehicles?
  
  Our Cubo Breeze awning is the most suitable awning to fit on to the back of a vehicle. this includes VW Caddys, Romahomes, Go Pods and most tailgated campers. It is more suitable because it has a thinner tunnel than other awnings. All of our awnings will work but you'll find the Cubo Breeze easier to work with given the thinner tunnel. These will need to be attached using the straps provided. If in doubt, please get in touch using the contact form above.
- How do I know if my OLPRO item is suitable for my desired pitch?
  
  All of our product footprint sizes are shown on the product information page. This should be enough information to work out if you have enough room for where you're going to be camping. We do ensure that all products we make are suitable for the majority of pitch sizes we're aware of and are confident of where ever you're going you'll be fine.
- Will last years tents be compatible with this years' accessories?
  
  When designing our tent and accessories, we do make sure that parts are compatible across models where possible. Unfortunately, with certain adaptations to products, we aren't able to guarantee that they will be compatible with previous years. We will advise on the product page if there are compatibility issues with certain accessories. If you're still unsure, please use the contact form at the bottom of the FAQ.
- What do you mean by 'Driveaway' awning?
- What is a Breeze Awning?
  
  A Breeze awning is a campervan awning designed by OLPRO. It has fully inflatable air beams that can be pumped up in 5 minutes using the included air pump. The Breeze awning can be attached to the van directly or by using a figure of eight or driveaway kit. You can also use the straps that are included to put over the van and peg on the other side to ensure the awning stays attached to the van.
- How does the awning attach to the vehicle?
  
  There are several ways you can attach your awning to your vehicle. Listed below, are the most popular methods to attach your drive away awning.
  
  Straps can be used to attach the awning to the van by throwing them over and pegging them down the other side. This is also the easiest option. Straps are also suitable for your Pop top van, you just place the straps either side of the pop top (One in front and one behind) and peg them down as normal.
  
  Once strapped over the pegs for the tunnel are usually pegged in just under the campervan giving you a right fit. To leave site you can disconnect the buckles allowing the awning to freestand and you to driveaway.
  
  By using the Figure of 8, you can ensure a tight seal in a small amount of time. All you have to do is, feed through the awning cord (Beading) into the figure of 8 on one side and then slot the figure of 8 onto the camper van guttering.
  
  For Camper-vans with shallow gutter rails or roof-rails or as an alternative to vehicles with gutters. Some early VW vans have got a shallow gutter, where using a pole and clamp kit will be a better option. The majority of awnings have a pole sleeve on the tunnel of the awning. A pole would be fed through the pole sleeve and then placed in the gutter and fixed down using the clamps.
  
  For Camper-vans with wind out awnings (Fiamma, omnistore etc) If your vehicle has a wind out awning. Then you can use the awning channel built into this to attach your awning. You will need some lengths of Figure 8 and a few metres of Kador. Locate the awning channel on your wind out awning, For 2011 Fiamma Awnings will have 2 of these awning channels. On other awnings this awning channel maybe less obvious and mounted behind the rail. All that is left to do is attach the awning to the your wind out awning and roll your wind out awning back in.
  
  PLEASE NOTE THAT YOU MAY REQUIRE A SPECIAL KADOR AS THE AWNING CHANNEL ON A WIND OUT AWNING IS ONLY 4MM IN DIAMETER.
  
  You can also use Suction cups (Dent Pullers) which fasten to the awning and then the suction cup gets stuck to the van holding the awning securely in place.
  
  Magnetic strips usually come with a figure of 8. This allows you to attach the awning to the figure of 8 and the magnet sticks the van holding the awning in place. Magnetic strips are not advisable as they could damage your camper by leaving deep scratches from moving around.
- Will a Breeze Awning fit a GoPod Caravan?
- What is the beading size on my OLPRO Breeze Awning?
- Can the awnings be used as stand alone shelters?
- How do I open the Padlocks on the Air Beams?

Tents
- How do I replace an airbeam?
  
  Here at OLPRO we like to make things nice and simple. This meaning, if one of your beams were to burst due to a storm or over inflation - we can supply a whole new replacement (this includes the black outer sleeve) for as little as possible.
  
  The beam supplied will already have the inner tube inserted and will be ready to zip in straight away.
  
  To remove the old beam;
  
  Unscrew the valve from the outside of the awning/Tent Unzip the beam on the inside of the Tent/Awning Remove from the Velcro pads "Hey presto"! The beam is now fully removed and the new beam can be replaced doing the same steps, but backwards!
- Could I use a mains inflator to inflate the beams?
  
  We recommend using the hand pump which is included with all purchases on our Breeze range as these are specifically designed to stop you from overinflating your beams. Beams can blow up really quickly with a power inflator and could potentially pop the bladder if you are not careful. However, if you do wish to use a mains inflator, we recommend inflating no more than 7 Psi. Beams which burst from overinflation are not included in your warranty.
- How do you pack away a pop up product?
  
  Our Pop Up Products are designed in a way to be innovative and versatile, whilst at the same time being convenient on space. There is a knack to putting them away, but once you've got it you'll be absolutely fine. Check out our Youtube Channel for our full range of videos which show how to pack down our Pop Up products
- How to pitch and pack away our OLPRO POP Tents
  
  The technology behind our OLPRO Pop Tents is designed to be as simple as possible whilst keeping technical elements at the forefront of it's design. The tents themselves literally do pop up and can be pitched in under a minute. The tent 'poles' are all connected to the main compression unit which gives it's shape and keeps the tension on the poles.
  
  To pitch: Simply unfold the leg units and spread the tent out, once it's ready - pop the top unit down to create tension on the poles. Once you've done this, peg in the corners and peg out your guy lines.
  
  To pack down: Reverse the steps above and snap the legs upward back into the pole above. They can be quite resistant so a good bit of force may be required to get it compact down.
  
  For more info please see here

Orders

Before you order
- What payment options do you take?
  
  We offer a wide range of ways you can purchase from us.
  
  We accept credit card (excluding AMEX), Debit Card, Apple Pay, Google Pay and PayPal.
  
  For more info on payment methods please visit our Payment FAQ
  
  We also offer Klarna if you want to pay over a longer period. Klarna allows you to pay over three months interest free. As well as Klarna, we offer Paypal 0% Finance which covers you over a 4 month period on all baskets above €121.
  
  If you're collecting direct from our warehouse, we accept cash or any of the above methods.
  You can find out more about our finance options here
- Do you offer payment credit?
  
  We offer Klarna if you want to pay over a longer period. Klarna allows you to pay over three months interest free. We also offer Paypal 0% Finance. Select PayPal credit at the checkout on baskets over €121.
  
  More details on our finance options can be found here
- Can I pay via PayPal?
- When will you take payment for my order?
  
  We take payment as soon as the order is placed. Most of our items are in stock so it is usually only a couple of days between us taking payment and you receiving the order.
  
  If you don't pay for next day delivery your order should be with you within 3 working days. If you do pay for next day delivery and have ordered before 2pm then your order will be shipped that day and be with you the following working day. If it's after 2pm it will leave the following day for the day after.
  
  If you are buying a product on pre-order then the deposit, as listed on the product, will be taken at the time of placing the order - and the balance will be taken prior to sending out the product. In some cases the deposit may be the full value of the product but this will be made clear on the product at the time of purchase and receipt.
- How do I order?
  
  We've tried to make ordering through our website as easy as possible for peace of mind
  
  To order online:
  
  1. Find the item you want by either typing in the search bar or by locating the product through the category tree.
  
  2. Once you've found the item you want - click on the 'add to cart' button.
  
  3. This should take you to your shopping cart where you then have the option to 'Checkout'
  
  4. If you decide to checkout, it will take you to the next screen where you will need to enter a shipping address as well as some contact details.
  
  5. Once you've filled this in, continue through and select your desired shipping method - Our UK delivery is FREE.
  
  6. After selecting your shipping you will need to select your payment form and complete the form.
  
  7. You'll receive an order confirmation once your order has been accepted to your email.
  
  8. You'll receive a dispatch email which contains tracking once your order has been dispatched.
- Where can I redeem a discount code?
  
  Discounts only apply to OLPRO branded products unless specified and will only work on our UK store and can be redeemed during the checkout process.
  
  The majorty of products offered at OLPROSHOP.COM or any of our international sites are OLPRO products - designed by us and sold to you. However we do stock ranges of other products from carefully selected suppliers. You will find that most products at OLPROSHOP.COM and our international websites are always discounted.
  
  Any discount code you may have for further discount will only ever be applied to OLPRO products on the site and not to any other brand.
  
  All discounts will only apply to UK purchases from our UK website found at www.olproshop.com. Because of the way in which they work we cannot offer discounts on our international websites I'm afraid.
- After you Order
  - Where is my order?
    
    Our deliveries are dispatched using Royal Mail, DHL, DPD and Hermes.
    
    When you order you will recieve delivery and tracking information in your dispatch email. You will be notified at every part of your order's journey to you. To check the current status of your order please click here.
    
    You will be asked for either the tracking number or you can just use your order number and email address. You order number will be on the email confirmation you got when you placed your order.
  - What if I want to cancel my order?
    
    We currently dispatch every working day (Monday-Friday).
    
    If you really want to cancel your order, you are more than welcome to do so. However if the item has been dispatched from our warehouse already - we would not be able to cancel this without the item being returned back to us at your own cost for a refund. For more information on how to return an item please see our Returns Policy.
    
    So, if you want to cancel an order, do it straight away. If you ordered over the weekend please let us know via online chart first thing Monday morning. If you tell us before 2pm we should be able to stop your order from leaving, but if it does it will, then, be down to you to return.
    
    Please note - In peak season, we dispatch hundreds of parcels every single day. Even if you do contact us, we can't guarantee that we are able to stop your order from being dispatched.
  - Can I change my order?
    
    If you get to us in time before we ship or pack the item, we shall try our best to change it for you. If it is too late to change the order, we suggest that you refuse delivery and when it comes back to us, we shall issue a refund allowing you to re-order or arrange an exchange.
    
    Our orders are collected by our couriers at 2pm so any changes need to be made prior to 2pm on the day of ordering. We will do our best to amend any order when contacted. However, in peak seasons may be unable to do so. Contact us using the contact form and we'll try to help.
  - Why haven't I received my order confirmation?
    
    As long as the order completed screen loads after placing the order, your order will have been processed.
    
    You should receive email confirmation via email. If you haven't received your order confirmation email within an hour or two, please contact us and we can re-issue a confirmation email.
    
    Before doing this, please check your spam folder as commonly this is where the email gets delivered to.
  - How will I know when my order is dispatched?
    
    Once we've dispatched your order, you will receive an email confirmation stating that your product has been shipped. Detailed within the email will be all the information you need - Including your courier, your shipping reference number and how to track your order.
    
    If you haven't received this, please check your spam mailbox.
  - My order status is showing as delivered but I've not received it - what should I do?
    
    If you've not received your order but it is showing as delivered, please check to see if it has been left in a safe place which was specified. Alternatively, please check with a neighbour to see if it has been left with them.
    
    If after this you're unable to locate your parcel, please get in touch with our customer service team with your order number and tracking number so that they can better assist. We are able to request POD from all of our couriers which will allow us to track the parcel and help to resolve your issue.
  - I've received my order but there are parts missing
    
    If you believe you have items missing from your parcel, please get in touch straight away via the contact form or via our live chat. Please contact us ASAP so that we can get this issue resolved for you. On occasion, we may pack smaller products inside a larger product - please open and check the boxes to ensure the missing items aren't packaged inside.
Delivery
- What Delivery options do you offer?
  - What delivery options do you provide?
    
    Our UK Delivery is completely FREE on all orders - even on heavy items like tents and awnings. If you want next working day delivery for your order, you can select this at the checkout for an additional €8 per order.
    
    In order to be eligible for next day delivery the day after you order, you will need to order before 2pm. If not, it will be dispatched the following day for delivery the day after (Please note that some Regatta products can not be purchased on Next Day Delivery. You'll know if you select one and go to select Next Day - the option won't be there). If you order after 2pm and select next day delivery then your parcel will be guarenteed to leave us the following day for the day after, so purchasing at 2:30pm and selecting next day delivery on a Wednesday means the parcel will be delivered on Friday.
    
    If you do need your product the following day and it has passed 2pm then call us first.
    
    Overseas Customers If you are visiting us from one of our 60 international sites your delivery cost is worked out prior to check out. We use local carriers to ensure you get the lowest price.
    
    We don't currently offer Click and Collect outside the UK, but all deliveries are fast and you can contact us in the same ways to talk to us.
    
    Our deliveries go out with DHL, DPD, or Royal Mail. You will receive tracking information once your item has been dispatched.
    
    Find out more about our Delivery
  - Can I use a click and collect service?
    
    We now offer Click & Collect FREE for all orders in the UK via HubBox.
    
    We don't offer HubBox outside of the UK at this time.
    
    Choose from over 4000 locations to have your OLPRO product delivered to a place of your choice, then collect at your convenience.
    
    HubBox is free for purchases
    
    Find your nearest HubBox location here
  - How long does delivery take?
    
    All products ordered should be delivered to you within 72 hours of dispatch (excluding wekeends).
    
    So, if you order on a Monday you should expect delivery on Thursday, if you order on a Thursday you should expect delivery on a Tuesday
    
    If you want a Next Working Day delivery then you can select this at the checkout for the cost of €8. Please note - Some Regatta products can't be delivered next day so the next day option may not be available at checkout.
    You will be notified of the location of your order at all times andd you can track it via our AfterShip Tracking
  - Can parcels be left in a safe place?
  - How much do you charge for delivery?
  - Which courier will be delivering my item?
  - Why do you need my phone number and email address?
    
    Your email address is vital so that we can email through your order confirmation as well as your dispatch email which enables you to track your order. Your phone number allows us to contact you with any information regarding your order/shipment - especially if your order relates to a pre-order line. We also use your number to pass on direct to our courier in the event that they may need to contact you.
  - How long do overseas deliveries take?
    
    It does depend on your location but most deliveries into Europe should be with you within 4-7 working days. We do our best to notify you of our delivery time at the checkout based on location.
    
    Delivery to America/Asia/Australasia and Africa can take up to 14 working days.
    
    We provide tracking numbers on all of our international consignments so that you are able to locate your parcel and kknow it's where abouts at all times.
  - Do you do next day delivery?
  - Do I need to wait in for a delivery?
    
    We know everyone is so busy nowadays so it's quite inconvenient to wait in for a parcel - however since the Coronavirus outbreak some couriers are not taking signatures but expect that if they've given you an hour time slot that if they deliver at that time and photograph the product has delivered - that will be classed as delivered - so it's strongly adviced that you be at home at that time and if you can't be that you contact the courier to re-schedule. This will protect you against lost parcels.
    
    If the parcel is small, it will be sent by Royal Mail who do not state specific delivery days. If you are not in when they call, they usually leave a card telling you what to do next.
    
    If the item is large, these get sent by DHL. Once your order is scanned in at the local depot, you should receive a tracking number so that you can track the parcel online. If you are not in on the planned delivery day, you can make the following amendments; Leave in a safe place, Leave with a neighbour, collect from your local DHL UK Depot or you can Change the Delivery date.
    
    We can also deliver to places of work or to friends/relatives who will be in for delivery. We also have a click and collect option at checkout so you can pick it up from a local store.
    
    We have put all of these options in place so you do not have to make special arrangements, have days off etc. If you choose to take a day off to wait in for delivery, OLPRO Ltd cannot be held liable for any loss in earnings or compensation as a result of waiting in for the parcel.
  - Can I collect from you?
    
    Yes you can - At the checkout choose to collect from OLPRO warehouse.
    
    Our address is KDO Business Park, Little Witley, Worcestershire, WR6 6LG
    
    You can collect between 9am and 5pm any weekday. You'll receive a notification once your order has been picked, so it is ready for you to collect.
  - Do you deliver to BFPO addresses?
  - Customs and Import charges
    
    If we send an item overseas, the order may be subject to import duties and import VAT which will be levied when the order reaches it's destination. We dispatch all orders via a DDP service which avoids any hidden costs for you. We charge VAT and duty at the point of purchase direct on our website - we do this using our accurate VAT & Duty calculator which applies the right charges based on location. OLPRO LTD has no effect on these charges and cannot quote the amount that will be payable. If you need any further information, contact your local relevant authority or customs department before placing your order.
- Issues with my delivery
  - How can I track my delivery?
    
    We want to make shopping with OLPRO as easy as possible - throughout the full customer experience. To do this we have created a tracking portal which allows you to follow your parcels journey from our warehouse to your front door. All you need is your order number - which is provided on your order confirmation, as well as either the email address or phone number on your order details.
    
    With this information to hand, you can easily locate where your parcel is through our tracking portal. From here, you will be able to sign up for email updates when there is a change to your parcels status.
  - Why haven't I been given a tracking number?
    
    If you've not received a tracking number for your order don't worry. You'll still be able to track your parcels whereabouts using our tracking portal. All you will need is an order number and email address or telephone number to retrieve updates on your consignment.
  - My parcel has been returned to sender - what now?
    
    In the rare case where you've been tracking your parcel and it has reached a stage where it has been returned back to us you will need to contact us direct, either through the contact form below or through our live chat. Please provide your order number and tracking number if possible so that we can look into it in and contact the courier to learn more information as to why this has been returned.
  - How will I know when my order is dispatched?
    
    Once your order has been picked, packed and dispatched, you will receive an email notification advising you of the shipment details. This will include the items in your order, the tracking number of the courier it's been sent with, and the shipping address.
    
    Using this information, you will be able to track your parcel right the way to your door.
Returns
- What is your Return policy?
  - What is the OLPRO returns policy?
    
    We are here to help however we can, that's why we have introduced our 30 day no quibble return policy. This policy gives you a 30 day grace period to return your order. This policy covers you for items which you may no longer want, as well as anything you may not be happy with - Any items which you do wish to return will be at your own cost, unless they arrived with a manufacturers default.
    
    We offer a 30 day no quibble return policy, which is a further 16 days than the regulations for distance selling allow so hopefully give you enough time to decide whether the product is right for you. If you buy something that you, then, no longer want when you receive it, you can return it to us at your own cost.
    
    Only send us products back purchased direct from OLPRO LTD. If you have purchased the product from a retailer then please return the good to them in line with your original purchase and their own returns procedures.
    
    To be eligible for a return, the item should be unused, in its original packaging and in a re-sellable condition. If we receive the product and it does not meet this criteria, a 10% handling fee will be charged. On receiving the product back we will refund payment within 14 days.
  - Returns condition advise
    
    If you are looking at returning a product from your order, you will need to ensure that the item is returned back to us in a re-sellable condition. Never return your product back to us in a wet or dirty condition, upon receiiving a wet product, it will be photographed and returned back to you at your own cost. We reserve the right to refuse any return which comes back and is not in a resellable condition.
    
    More information regarding the condition required when returning an item can be found on our Returns Page
- How do I return an item from my order?
  - Ho do I return an item?
    
    If you're still within your 30 day return period - returning an item is simple. All you need to do is start your return. You will need your order number and yoru email address to begin and then you follow the steps to select the item to return and the courier to return it with.
    
    You'll then be presented with the courier label which you need to generate and download, once downloaded attach it to your parcel and return it to one of the many shops that accept returns parcels.
  - What do I do if I've been sent the wrong colour?
    
    In the rare occasion that you have been sent the wrong coloured product please get in touch with our customer service team who can arrange a collection for your item, and either a refund or a replacement for the correct item.
  - The item I ordered arrived damaged, what do I do?
    
    We select our couriers based on the service that they provide for our customers. On an occasion where your parcel arrives damaged, we advise you to take pictures of how it's arrived - showing visuals of the damage. Afterwards, email our customer service team with the images as well as detailed description of whether the product itself is damaged. Our customer service team will get back to you within 48 hours* to resolve your issue.
  - How long can I keep an item before returning it to you?
  - How long does it take before I receive a refund?
    
    Once your item has been received and booked in at our warehouse, it will need to be checked over by our warranty team for any potential faults. If the item is classified as resellable and eligible for a refund, it will take 3-5 working days for this to be refunded by our accoutns team. Please note in peak times it may take longer.
  - What happens if I miss a collection?
    
    If you miss a collection from our courier, don't worry. Usually the courier will re-attempt collection the following working day to try and receive the pacakage. If the following day has passed, and our couriers haven't re-attempted collection - please contact our customer service team and re-arrange a collection date which is more suitable.
  - Has my return been received?
    
    In peak season we receive a high volume of items back to our warehouse, this sometimes takes some time to clear through. Our returns team work hard to ensure that you will be notified of your return once it's been received back and has been cleared by our warranty team. In most cases, your refund will be passed straight across to our accounts team who will process a refund within 3-5 working days.
  Warranty
  - What is your Warranty policy?
    - What is the OLPRO Warranty Policy?
      
      Our Warranty Policy consists of two different policy types. The first is our OLPRO 365 day Warranty - which covers you on all of your OLPRO branded products for a year. Our second warranty is a two year canvas warranty which is applicable to our tent and awning range and is designed to give you an extra year to guard against manufacturing faults.
      For full terms and conditions regarding our warranty policies and to see what is covered, please see here.
    - Do you offer a repair service?
      
      Our repair service is offered on a case by case basis - If you've noticed a manufacturing defect which is affecting your tent or awning, please get in touch with our customer service team. In most cases, they will advise a range of solutions to resolve your issue. This may include our repair service. This service is unavailable in cases where you haven't been referred by our customer service team.
    - Do you have any service centres?
  - General Warranty queries
    - I need a spare part for my tent/awning where can I order it?
      
      If you are in need of a spare part for your tent or awning, please take a look at our spares pages where you will be able to see all of our available parts for our current range. If you can't see the part you're looking for - please contact us and we will assist in the best way possible with sourcing one.
      
      View our tent spares and our Awning spares to find the right part for you.
    - How long until I receive a reply to my email?
      
      We monitor all emails and email reply times
      
      At most times of the year you can expect a reply to any communication within 24 hours - this is our aim. During busier times, please allow up to 48 hours to respond because we want to ensure we give everyone the correct information.
      
      This is why we've created this extensive FAQ with answers to all your common questions as well as some technical. We also provide as much detailed information as possible on each of the product pages specification
      
      Once you've sent in an email via the contact form - please don't send another as this slows down our response time. If your request is urgent, you can get in touch with us via our live chat which is available Mon-Fri 9-5 and limited availibility on a Saturday during peak seasons.
    - Is my Tent/Awning protected by a warranty policy?
      
      Your tent or awning is protected by our warranty policy for two years. This applies from the date you received your order. For more information on our warranty policy please see here
    - How long is the warranty period?
      
      Our warranty period starts from the date you receive your order. In most cases your order will be classified under our 365 day warranty which will cover you for a year. However, on tent/awnings we have a two year warranty which covers you for two years from date of receipt. Our full warranty policy can be found here
    - The item I ordered arrived damaged, what do I do?
      
      We select our couriers based on the service that they provide for our customers. On an occasion where your parcel arrives damaged, we advise you to take pictures of how it's arrived - showing visuals of the damage. Afterwards, email our customer service team with the images as well as detailed description of whether the product itself is damaged. Our customer service team will get back to you within 48 hours* to resolve your issue.
    - Are my tent poles covered under warranty?
      
      Damages to awning and tent poles are not covered under OLPRO warranty as they are considered as fair wear and tear, this is regardless of both age and use. We do not cover pole breakages as there are a varying factors for what causes them to sustain damage. The most common are during pitching, storing, and during transportation.
    - What do I do if I believe my tent/awning has a fault?
      
      The first thing to do is to take images of the fault/defect. Make sure to read through our warranty page to ensure that your product is covered under the terms of the warranty. In cases where you are covered, we recommend taking photos of the fault and emailing our customer service team with photos. This way we can review the image and in cases where your fault falls under a manufacturing defect, we can replace or repair your product. In cases where your product is not covered under our warranty or for issues where we don’t deem them as manufacturing faults – you can visit our spares page to find the supplies needed to repair your product.
    - How do I repair my tent?
      
      Tent poles can be purchased direct on our website and fed through the sleeves to replace the previous poles – this also applies to air beams. For more information on how to repair your product, please contact customer service for specific advice.
    - How do I repair a damaged pole?
      
      The best way to repair a damaged pole is to use a pole repair kit. This will usually have all the segments needed to repair a pole until you're back from your holiday and in a better position to replace it. We sell a range of repair kits on our website.
    - How do I replace the beams?
      
      Beams are simple to replace, all you have to do is deflate the beam and remove it from the grey inner sleeve that it is held in place with. You don't need to unzip the black beam itself as it is all one unit. Simply replace with a new beam and reinflate to restore structure to your tent or awning.
  General
  - General queries
    - Is your website secure?
      
      The easiest way to check that a website is secure is to check for an SSL Certificate installed on a website. These are easily identifiable by checking in the top of the browser where you would type in a URL. Inside the URL bar to the left of the domain you have typed in you will see a padlock and the website will also begin https:// rather than http:// this indicates that your website has an SSL Certificate installed and is secure.
    - How do I unsubscribe from receiving your promotional emails?
      
      If you're wanting to unsubscribe from receiving our newsletter, you can unsubscribe at any time by clicking the 'unsubscribe' button at the bottom of the email. Once you've confirmed, you'll be removed from our list and won't receive any future communication from us.
    - How can I hear about new products and offers?
      
      Subscribe to our newsletter for all our latest product updates! - We host monthly competitions to win vouchers as well as providing the latest and best deals! If you wish to subscribe - scroll to the bottom of the page and punch in your email address.
    - Can you provide a VAT receipt?
      
      We are a UK VAT Registered business and as a result we are legally required to charge VAT on all purchases. If you are VAT exempt you should be able to reclaim this through the relevant authorities. We are able to provide a VAT receipt/invoice upon request.
    - Do you offer VAT free shopping?
      
      We are a UK VAT Registered business and as a result we are legally required to charge VAT on all purchases. If you are VAT exempt you should be able to reclaim this through the relevant authorities. We are able to provide a VAT receipt/invoice upon request.
    - Do I need to register to shop online?
      
      No, you do not need to register for an account to shop online with us. You can checkout as a guest for a fast process. However, we would recommend creating an account if you purchase regularly to save you hassle.
    - Price Reductions, sales and offers
    - My tent is wet on the inside, is it leaking?
      
      Tent condensation can be mistaken for tent leakage. Waterproof fabrics today are extremely good at keeping water out but this does mean that water vapour cannot get out. If the water is spread out over the fabric, it is most likely condensation.
      
      If a stream is coming from an access point it may be a leak but it may also be a gathering of condensation at its lowest point. If you find a puddle on the groundsheet without a visible entry point it could be condensation dripping from the ceiling.
      
      If you think of what happens to the outside of a glass of cold liquid being similar to what happens to the inside of a tent. The air outside of the tent is like the cold liquid inside the glass, the inside of tent is like the warm air on the outside of the glass, where warm, moist air meets a cool surface, condensation happens.
      
      Even seasoned campers have been be shocked at the amount of water that can be produced through condensation. 1 person = 1 pint or more of water per night inc other water sources e.g. wet clothes, cooking inside tent, moist air already present.
      
      If you do suspect that your tent is leaking and isn't condensation, you should be able to find the seam where the water is leaking in through. It's likely in the event of a leak, that a seam has become unsealed. We provide a tube of seam sealant with every tent sold, this can be applied and once it has dried - it will reseal the seam and prevent the leak.
    - How can I clean or treat mould on my tent?
      
      Prevention is key when it comes to mould on your tent, even if you follow simple steps to help prevent it, it can limit the volume of mould you will have on your canvas. Mould can be killed with white vinegar. Apply it to the affected area and leave it to dry, once it's dry scrub it with a brush using a canvas mould remover. Alternatively, you can use a homemade mixture of salt, lemon and hot water. Make sure that the mould remover is suitable for canvas and avoid using detergent soaps or bleach. Once you've cleaned off the mould, treat the canvas with a canvas treatment to restore it's original qualities.
    - How do I reproof my tent?
      
      Firstly, you should check to see if your tent does indeed need reproofing. To do this, you can use a spray bottle and spray water onto your canvas when pitched. The water should bead and run off the canvas without absorbing, should you notice it soaking through your tent might need reproofing.
      
      When it comes to reproofing, it's best to find a day where it's warm and dry. We reccommend pitching the tent so that the fabric is taut and you can access the whole canvas.
      
      Depending on the reproofer that you are using, the canvas may need to be either wet or dry for applicaction. Usually, most reproofers require you to paint on to the fabric and allow to dry. Make sure to work around every panel and ensure you're applying a good amount.
      
      Once your canvas has dried, retest the waterproofing by using your spray bottle again.
    - My tent has faded after a lot of use – what do I do?
      
      If your tent has faded after a lot of use it may well be that the UV coated protection may become a little bit worn. You will need to respray your canvas with a UV coating spray to restore the UV protection.
    - What is the best way to store my tent between trips?
      
      Tent storage is very important when it comes to maintaining your tents lifespan. When packing down your tent it's important to ensure that it is dry and clean when being packed into the bag. This will help prevent mould and damp from damaging the canvas. You should always store your tent or awning in a place where it is dry and not in direct sunlight. This will help prevent the UV rays from damaging the coating on the tent and from the fabric fading. It will also help preent mould and damp which may damage both the tent bag and your tent.
    - How do I wash my sleeping bag?
      
      We recommend using a spot wash method for sleeping bags. Using a sponge and a bucket of hot soapy water, dab the areas where the sleeping bag is soiled and lighlty brush away any dirt. Avoid soaking the sleeping bag for long periods if possible as this will damage the waterproofing of the fabric. Avoid using washing machines as it could cause damage to the sleeping bag or even worse, it could damage your washing machine. For drying, we recommend air drying outside until fully dry.
    - How to fold and pack away my family tent?
      
      You've just finished your camping trip and now comes the dreaded task of packing away. Leave a door open on your tent at one end to allow the air to leave the canvas whilst you're rolling it. Fold your canvas to the length of the tent bag to ensure it will fit. You don't want to roll and fold it up to realise it's too big for the bag. Roll slowly and firmly from one end forcing as much air out as possible. Once you've rolled up to the door, the canvas should be small enough to tie up and put in the bag.
    - Does your products come with instructions?
      
      Our products are packed with a card insert which is placed within a clear sleeve on your tent/awning bag. On the back of the product card are detailed instructions advising on the perfect pitch.
      
      If you've not received these or if your product instructions become damaged, you can locate PDF How does this awning stand up to UV rays?
    - When do you recommend using the storm straps?
      
      We recommend using the storm straps as soon as the wind starts picking up. This will help ensure that your awning/tent is in a strong position for any wind that may pick up instantly. It's always better to be prepared when you are expecting bad weather
      
      In extreme weather conditions we recommend dropping your tent/awning for the time being to weather the worst conditions. With the inflatable tents/awnings - this is much easier to do as you can just reinflate your beams once the worst of the storms have passed.
      
      Please note that your tent/awning isn't covered under warranty by any damage caused by storms or extreme weather conditions
    - Should I pitch with all of my guy ropes?
      
      For best practices we recommend pitching your tent with all guy ropes and peg points pegged out. This is to ensure that the product functions as it’s been tested to do so. It will also ensure that your poles and canvas don’t come under any unnecessary tension which could result in tears or breakages. The guy ropes are there for several reasons including ventilation, stability, space and for keeping dry.
    - What should I do if my OLPRO air beam bursts when im on holiday?
      
      In the unfortunate case where you have an issue with your air beam whilst you’re away, there are a few things you can do. If the beam hasn’t actually burst but has come out of the black casing – you can deflate the beam and zip the casing back up securing it with a cable tie or something to hold the zips together.
      
      If your bladder has a burst in it, the best solution is to deflate the other beams to avoid any damage/stress being caused. You can order replacement beams via a next day service to your campsite – delivery only applies during week days.
    - Is your Husk range really made out of rice husk?
    - What products would you recommend to clean the walls on the inside of the tent?
      
      We recommend using a non-detergent soap to clean the walls of your tent. Detergents tent to encourage moisture to penetrate through the fabrics in order to clean, which may damage the waterproofing properties. In extreme cases, you can use detergent soap to clean your canvas – but make sure to waterproof it effectively afterwards to restore the waterproof coating.
    - Taking care of your dinner ware?
    - Do I need a footprint groundsheet?
      
      Footprint Groundsheets aren't essential when it comes to camping. All of our tents and awnings come with a fully sewn in groundsheet which has a H/H rating of 10,000mm. However, Footprints are effective at keeping the main groundsheet of your tent/awning clean. It's much more easier to wipe clean or hose your footprint groundsheet than it is to try and clean the groundsheet attached to your tent/awning.
      
      Footprint Groundsheets are also very good for harsher terrains. They will help to protect your groundsheet from tears or punctures from stones or other sharp objects which you may be pitched on.
    - I would love to send you pictures of the awning in action – where can I post them?
      
      If you’ve got some snaps of OLPRO products, we would love to see them. You can tag us on our social channels which are linked at the footer of the website. Alternatively, you can upload them through our review portal.
  Hints & Tips
  - Preparing for camping
    - What is a ring and pin system?
      
      The ring and pin system is a system for attaching the poles to the groundsheet. It is designed to help give the tent a basic shape whilst providing enough tension on the poles to keep the fabric taut. Essentially, the pin slots into the bottom of the tent pole to provide enough tension for the pole to arch.
    - Do you have instructional videos?
      
      Our products come with instructions to advise you on the perfect pitch. However, we do also have a wide range of instructional videos on our YouTube Channel , here you will be able to find your product and see how we achieve the perfect pitch every time.
    - What do I need to take camping?
      
      Preparation is key for any outdoor activity, especially when you’re leaving the comfort of your everyday luxuries to go back to basics and reconnect with nature. We’ve devised the perfect checklist to ensure you’re raring to go.
      
      The OLPRO Checklist
    - What size tent do I need?
      
      We’ve devised the perfect solution for finding the perfect size tent for you. You can find out what we recommend based on a few questions.
    - Should I pitch my tent before going away?
      
      Pitching your tent before you go away is one of the most essential aspects of camping which is always forgotten. We cannot stress enough how important it is to familiarise yourself with your tent before arriving at the site. The team have designed product instructions to be simple and easy to pitch and pack away. However, it’s always best to get to know your own way of pitching your tent, we promise, it’ll save many arguments.
      
      As a general rule, before going away check that you’ve got all the parts of your tent (Use the instructions as a checklist). Plus, pitching your tent will give you a final chance to check it over for any damage, spots of damp or issues which may cut your holiday short.
    - What does Hydrostatic Head (HH) mean?
      
      Hydrostatic Head (H/H) is the measurement of how waterproof a fabric is. The measurement is based on how many millimeteres of water it would take (in a column) to penetrate the fabric. Based on this measurement 5,000mm H/H (Wich is most of our canvas fabrics) it would take 5 metres of water before it would penetrate the fabric and allow water to enter.
      
      The H/H of a tent needs to be around abouts 1000mm to withstand light showers - This is the industry classification for waterproof. With strong winds and heavy rain, more pressure will be put upon the fabric and as a result tents will require higher H/H to withstand these conditions.
      
      Our H/H Ratings are lcoated on our product descriptions. For more information contact our customer service team.
    - What is UV Protection?
      
      If you spend a lot of time camping in the outdoors, you’re going to spend a lot of time exposed to the elements. Especially the sun, like you would apply sun cream to your skin when you’re spending a day on the beach, every so often you may need to respray your canvas to restore the qualities. Our canvases are designed to provide UV protection to help protect you from the harmful rays of the sun as well as maintain the strength and qualities of the fabric.
      
      However, over time the qualities may deplete. Tent care is an essential part of prolonging your products lifespan, we recommend washing, reproofing, and applying UV protection every two years (based on an average of 2-3 weeks of usage per year) to help restore your tent so that you can enjoy it for longer.
  - Going Away
    - Fire safety when camping
      
      Enjoying the great outdoors when camping can always come with risks – one of the biggest risks is fire. Whether it’s an open fire, BBQ, gas stove or candles there are always risks. Here are some top tips to help mitigate against any risks so that you can enjoy your break safely.
      
      Make sure that all fires are at least 5 metres away from tent walls, hedges, low-hanging branches and flammable objects. Keep your fires small to avoid any sparks or debris from spitting out and setting your tent on fire – you may even want to consider a small fire extinguisher or a bucket of water.
      
      Gas stoves and BBQ’s give off Carbon Monoxide which is an odourless gas that can cause poisoning. Allow plenty of ventilation and space when using gas to avoid build ups that might cause poisoning. Keep them away from your tent and never use them inside.
    - Top tips for the perfect pitch
      
      We often get asked, where is the best spot to pitch your tent. The team at OLPRO have put together a handy article explaining what to look out for, and what to avoid when looking for the perfect spot to set up base camp. Check out our Perfect Pitch.
    - What is carbon monoxide? How to prevent carbon monoxide poisoning
      
      Carbon Monoxide can kill – it’s as simple as that. Carbon Monoxide is a colourless, odourless gas and is extremely poisonous. In high concentrations it can kill and in smaller concentrations it can leave you extremely sick. Never take a barbecue into a tent, even on cold nights. Don’t use any fuel-burning appliances as a heat source, they often give off CO even when they are functioning well. Another essential tip is to not cook in your tent, always do it in a well ventilated and open space. If you are cooking under a canopy or an extension, close all tent doors and allow as much air to circulate as possible to help carry away those nasty fumes. If you are experiencing any symptoms of carbon monoxide poisoning, these include headaches, dizziness, stomach pains or shortness of breath – seek medical help immediately.
    - How to prevent heat stress damage occurring to melamine
    - Do I need a breathable groundsheet?
      
      Our products don’t come with breathable groundsheets, the reason being as that the fully sewn in 10,000 H/H Groundsheets are integral to the structure and to the performance of the tent or awning. Breathable groundsheets, are brilliant for allowing water to leave, and for encouraging a flow of air to help keep the ground below you living. As a result, they also allow water in, if you’re camping on a damp pitch, you could find water coming up underfoot. Breathable groundsheets can be put down before you pitch your tent to help alleviate some of the issues faced with pitch owners. It’s always wise to research your pitch before you book, as some campsites only allow breathable groundsheets unless attached to your tent.
    - Can we cook under the canopy?
      
      Gas cookers and fires give off Carbon Monoxide in abundance. Whilst camping it is vital to ensure that you aren't cooking in an enclosed space or within the tent itself, this is so that the carbon monoxide can disperse and won't cause carbon monoxide poisoning.
      
      When cooking under a canopy, it's important to ensure that the tent is closed up to keep the bad stuff out. Make sure that you have sufficient air circulation and ventilation under the canopy. Doing this will help regulate carbon monoxide levels, keeping you safe.
  OLPRO
  - About OLPRO
    - Who we are and where we are
      
      OLPRO has a reputation for creating exceptional Outdoor Leisure Products for its adventurous customers around the world.
      
      Thanks to its team of knowledgeable experts with a deep and genuine passion for getting outdoors, OLPRO delivers a range of unique and high quality products that are changing the face of outdoor leisure.
      
      Camping and camper van gear doesn't have to be plain and boring - that's why OLPRO's products feature bright and colourful designs that STAND OUT from the crowd.
      
      By using the very latest technology and materials, OLPRO offer a wide variety of industry-leading products including award-winning tents, awnings, outdoor furniture, melamine tableware, clothing and accessories.
      
      Our address is: OLPRO LTD UNIT 6 KDO BUSINESS PARK LITTLE WITLEY WORCESTERSHIRE WR6 6LG
    - Do you have an ethical sourcing policy?
    - VAT Number
    - Company Registration Number
    - Discounts
      
      Discounts only apply to OLPRO branded products unless specified.
      
      The majority products offered at OLPROSHOP.COM or any of our international sites are OLPRO products - designed by us and sold to you. However we do stock ranges of other products from carefully selected suppliers. You will find that most products at OLPROSHOP.COM and our international websites are always discounted.
      
      Any discount code you may have for further discount will only ever be applied to OLPRO products on the site and not to any other brand.
      
      All discounts will only apply to UK purchases from our UK website found at www.olproshop.com. Because of the way in which they work we cannot offer discounts on our international websites I'm afraid.

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