Contacting OLPRO's Customer Services
We would like to thank you all for your patience during our busiest time of an unprecedented year. As many of you know, this year we are seeing record numbers of people go camping across the world. This is a trend that is affecting us at OLPRO, and many other popular camping manufacturers. As a result, our customer services team is dealing with an INCREDIBLY large number of urgent emails, but it is also having to deal with emails which are not urgent and in some instances, not even necessary.
In order to get the quickest response to your urgent enquiries and issues, please ONLY email firstname.lastname@example.org once, with all of the details included in one email and with your order number if relevant. Sending multiple emails to this address will slow down the time of your response and it will also slow down the response time for many others. This is an incredibly busy time for OLPRO and if your enquiry is not urgently important then you should not expect the instant response that we can normally provide.
We know that camping will continue to be a popular trend next year also, and we are already in the process of creating additional jobs in our customer services team to ensure that all of our customers are happy and can continue to enjoy their OLPRO products.
Thank you for your patience.
The OLPRO Team.
- Jack Barnett